Manufacturing — SelangorSBL-Khas claimed
Cut planner replanning time by 62% with an agent that watches the ERP.
Tier-1 automotive supplier · 480 staff
A two-week Agentic Workforce cohort produced a Digital Worker that reads the production planner's ERP queue every 15 minutes, flags supply gaps to procurement, and drafts the recovery plan. The plant's lead planner now spends mornings reviewing decisions instead of pulling reports.
14 days
From kickoff to live agent
100%
Cohort cost claimed (SBL-Khas)
Banking — Kuala LumpurSBL-Khas claimed
Onboarded 38 ops staff to Microsoft Copilot — under one SBL-Khas claim.
Mid-tier commercial bank · shared services hub
Five-day Claimable AI Upskilling rolled out across the Loans Operations and KYC teams. By the end of the cohort, every analyst had at least three documented Copilot workflows running, and the bank's risk team had ratified an internal AI usage policy drafted during the course.
3+
Workflows per analyst, in production
~RM 9.4K
Claimable per training day
Healthcare — PenangSBL-Khas claimed
Replaced a 14-step claims-routing spreadsheet with one Digital Worker.
Private hospital group · administration shared services
Corporate Digitization workshops mapped the patient claims-handling workflow, then redesigned it with an agent that triages email, routes to the right desk, and drafts the response in BM or EN. Average response time dropped from 1.8 days to 5 hours.
1.8d → 5h
Average claims response time
92%
Trainee satisfaction (post-cohort survey)
6 mo.
Window the claim was filed within
Logistics — JohorSBL-Khas claimed
Stood up a multilingual customer-service agent on WhatsApp Business.
Cross-border 3PL · 220 staff
A single 3-day Agentic Workforce cohort trained the customer success and operations leads to design and supervise a Digital Worker on the Teragrid Ai platform. The agent answers shipment-status queries in EN, BM, and Mandarin, and escalates complex cases to a named human owner.
76%
Tier-1 queries resolved without human
< RM 12K
Net cost after HRDF claim